If I bought a Flex Ticket when do I schedule my attendance date?
On September 10th, Flex Ticket holders will receive an email with a link that will take them automatically to select their ticket date. Flex Ticket holders can also visit the 'My Account' page, log in using their email used for booking, and then through 'Manage Order' reserve their date and time.
The first opportunity to select their date will become available on September 10 at 10:00 am PT. The opportunity to schedule the date of attendance and to secure limited opportunities will be available exclusively to Flex Ticket Holders for a limited period of time, and it will be first-come, first-served. A limited number of Flex Tickets will be available for each date of Enchant – Once Flex Ticket quantities for certain dates run out, Flex Ticket holders will need to select an alternate date.
Date changes are based on availability as there is a limited number of Flex Tickets for each date of Enchant. Once the Flex Tickets for a particular date are gone, Flex Ticket holders will need to select another available date. Date change fees are $3 per ticket, plus any increase in ticket price. Guests are welcome to purchase visit protection during their initial ticket purchase and will be covered for the $3 per ticket change fee, however, any increase in ticket price will still be due.
Flex Tickets are general admission and do not come with any additional Add-Ons.
We’re hosting special events and theme nights at Enchant Christmas this year, and some activations will be limited - by booking during Christmas in July, you get first access to select your preferred date! ❄️
Tickets are NON-REFUNDABLE. This includes for reasons such as illness (including COVID-19), dissatisfaction with the event, purchasing the wrong ticket, purchasing too many tickets, or non-attendance.
Each venue (Las Vegas, San Jose, Seattle) will have unique hours of operation, available on September 10 when Flex Ticket holders can select their date and arrival window. Daily opening and closing times may vary by venue, day, or weather conditions. For further updates please visit our Help Desk.
Our Arrival Window is the earliest period of time you are able to enter the Enchant Christmas venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering.
Once you have entered Enchant, you are able to stay for as long as you would like.
Although you are not able to enter Enchant prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Enchant once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.
⚬ Las Vegas, NV
Las Vegas Ballpark - 1650 South Pavilion Center Drive. Las Vegas, NV 89135.
⚬ San Jose, CA
PayPal Park - 1123 Coleman Ave. San Jose, CA 95110.
⚬ Seattle, WA
T-Mobile Park - 1250 1st Ave S. Seattle, WA 98134.
⟡ On-site parking is available.
⚬ Located off Spruce Goose between Orchard Park Drive and Oval Park Drive.
⚬ Guests who use rideshare services will be directed to the Dining Arroyo at Downtown Summerlin to be picked up after an event.
⚬ Overflow surface lot parking is located on the west side of Downtown Summerlin's retail area. An enhanced walkway has been identified from that area of the parking lot through Downtown Summerlin to Las Vegas Ballpark.
⟡ Pick Up and Drop Off
The Uber / Lyft drop-off location is located across the street in front of Wolfgang Pucks 10955 Oval Park Dr, Las Vegas, NV 89135.
⟡ Parking will be available on Parking Structures 1, 2, and 4.
⚬ Parking Lots: Tailgate and Audi
⚬ Parking Location Google Map Pin: HERE
⟡ Driving Directions:
▸ From San Jose
• Take Highway 87 Northbound
• For the timeliest route, merge onto Highway 101 Northbound
• Take the Trimble Rd/De La Cruz Blvd exit 391
• Merge left onto W Trimble Rd. to continue onto De La Cruz Blvd.
• Take a slight left onto Coleman Ave. (following signs for PayPal Park)
▸ From San Francisco/North Peninsula
• Take Highway 101 Southbound
• Take the De La Cruz Blvd. exit
• Merge onto W Trimble Rd. to continue onto De La Cruz Blvd.
• Take a slight left onto Coleman Ave. (following signs for San Jose)
▸ From Morgan Hill
• Take Highway 101 Northbound
• For the timeliest route take the Trimble Rd./De La Cruz Blvd. exit 391
• Merge left onto W Trimble Rd. to continue onto De La Cruz Blvd
• Take a slight left onto Coleman Ave. (following signs for Earthquakes Stadium)
▸ From Los Altos
• Take I-280 Southbound
• Merge onto I-880 Northbound• Take Exit 3, Coleman Ave./Mineta SJ Airport Exit
• Turn right onto Coleman Ave.
▸ From Walnut Creek
• Take I-680 Southbound
• Exit at Mission Blvd. West
• Merge onto I-880 Southbound
• Exit at Coleman Ave/Mineta SJ Airport
• Turn right onto Coleman Ave.
▸ From Oakland/East Bay
• Take I-880 Southbound
• Take Exit 3, Coleman Ave./Mineta SJ Airport Exit
• Turn right onto Coleman Ave.
▸ From Santa Cruz
• Take Highway 17 Northbound (CA-17 North becomes I-880 North)
• Take the Coleman Ave. exit• Turn right onto Coleman Ave.
⟡ On-site parking and pick up/drop off details will be available soon.
