Know Before You Go

Our Elves have put together these helpful tips to make your night at Enchant even more magical.


Tropicana Field
1 Tropicana Dr.
St. Petersburg, FL 33705


▫️ General Admission and VIP guests will use parking lots 6 and 7 > Link to Google Maps

▫️ Private Suite Guests will use parking Lot 1 > Link to Google Maps

▫️ Directions to Tropicana Field Parking.

Rideshare Drop Off

Looking to take a rideshare to or from Tropicana Field? Drivers will be allowed to stage on both 10th Street and 4th Ave S to drop off and pick up passengers.

Cashless Event

To put our employees’ and guests’ safety at the forefront, Enchant is a cashless event. Our events will only be accepting contactless forms of payment, including debit cards, credit cards, and mobile wallets like Apple Pay and Google Pay.

Visiting Tropicana Field

Hours of Operation

▫️ Nov 24 – 29
Fri 5:30pm – 10:30pm
Sat 5:30pm – 10:30pm
Sun 4:30pm – 9:30pm

▫️ Nov 30 – Dec 3
Thu 5:30pm – 9:30pm
Fri 5:30pm – 11:30pm
Sat 4:30pm – 11:30pm
Sun 4:30pm – 10:30pm

▫️ Dec 4 – 10
Thu 5:30pm – 10:30pm
Fri 5:30pm – 11:30pm
Sat 12:00pm – 11:00pm
Sun 4:30pm – 10:30pm

▫️ Dec 11 – 17
Thu 5:30pm – 10:30pm
Fri 5:30pm – 11:30pm
Sat 12:00pm – 11:00pm
Sun 12:00pm – 11:00pm

▫️ Dec 18 – 24
Mon 5:30pm – 10:30pm
Tue 5:30pm – 10:30pm
Wed 5:30pm – 10:30pm
Thu 5:30pm – 10:30pm
Fri 5:30pm – 11:30pm
Sat 12:00pm – 11:00pm
Sun 12:00pm – 9:00pm

▫️ Dec 25 – 31
Mon 5:30pm – 10:30pm
Tue 5:30pm – 10:30pm
Wed 5:30pm – 10:30pm
Thu 5:30pm – 10:30pm
Fri 5:30pm – 10:30pm
Sat 12:00pm – 11:00pm
Sun 4:30pm – 8:30pm

Arrival Window

▫️ Our Arrival Window is the earliest period of time you are able to enter the Enchant venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering. Once you have entered Enchant, you are able to stay for as long as you would like.

▫️ Although you are not able to enter Enchant prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Enchant once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

▫️ Please Note: If you have purchased the Dinner Ticket add-on, the time you selected for dinner is your precise seating time, no late arrivals. For example, if your dinner ticket is for 4:30pm, you must arrive at 4:30pm to be seated.

No Re-Entry

Due to capacity limitations and the safety of our guests, Enchant has a no-re-entry policy. After you have exited the venue for any reason, re-entry will not be permitted.


▫️ We hope you enjoy your warm indoor private space for the entire evening at Enchant. You may check into your suite based on your Admission Ticket entry time and depart when Enchant closes.

▫️ Please be sure to confirm your food and beverage options with the venue catering team if you haven’t already done so.

▫️ Prior to your arrival the Private Events Supervisor for your city will reach out with details about your Day Of Arrival Plan.

▫️ On the date of your arrival your Private Event Supervisor will meet you inside the gates at the predetermined meeting location.

▫️ If you have purchased the VIP Experience for your group, you and your guests will also receive a VIP wristband when you check-in at the VIP Lounge inside Enchant.

Guest Conduct Policy

Visitors Policy

▫️ Enchant is committed to creating a safe, comfortable and enjoyable event experience for our guests. We ask that you assist us by observing the prohibited items listed below to help ensure a family friendly environment for all our guests.

▫️ Enchant is a completely non-smoking and tobacco-free event in 2023. There is no exception for electronic cigarettes or any other type of smoking device, or for smokeless tobacco or any other type of marijuana or tobacco product.

▫️ Enchant reserves the right to prohibit additional items as deemed necessary or per event requirements. Prohibited items are not able to be checked-in, and are not able to be stored on-site. It is the sole responsibility of each guest to make proper arrangements prior to arrival at the event to meet the security screening requirements.

Prohibited Items

All people and packages are scanned before entry to Tropicana Field. The following items are prohibited from being brought into the ballpark:

❌ Backpacks, coolers, and bags of any kind exceeding 16″ x 8″.

❌ Alcoholic beverages.

❌ Weapons of any kind, including firearms, knives, and chemical sprays larger than .5 ounce.

❌ Fireworks or other explosives.

❌ Items that could be projectiles.

❌ Cameras with lenses longer than 12”.

❌ Bullhorns, percussion instruments, airhorns and other excessively loud noisemakers.

❌ Lasers.

❌ Bats and brooms longer than 3’.

❌ Anything that can obstruct the view of other fans.

❌ Wrapped packages.

❌ Footwear with wheels.

❌ Any item deemed to pose risk to the health or safety of others.

Prohibited items will not be stored. If you have any of these items with you, they may be returned to your vehicle or discarded.

No Smoking

Smoking is prohibited inside Enchant and there is no re-entry into the event for single-day ticket holders. Please plan ahead.

Costume Policy

▫️ Costumes should be child-friendly and may not be obstructive, offensive or violent.

▫️ Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times.

▫️ Guests who dress up may not pose for pictures or sign autographs for other Guests.

▫️ Costumes should not drag on the ground.

▫️ Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another Guest.

▫️ Costumes should not contain any weapons which resemble or could easily be mistaken for an actual weapon.

▫️ Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards.

Clear Bag Policy

Backpacks and bags of any kind exceeding 16″ x 8″ are not permitted through Tropicana Field security. Personal bags smaller than this size, medical device bags and diaper bags accompanying a young child are permitted.

Pet Policy

▫️ Enchant welcomes trained service dogs as defined under Titles II and III of the American with Disabilities Act (ADA), no other animals are permitted within the event. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.

▫️ Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date. If the service dog is found not to be housebroken or not under control by the handler (which can include barking, lunging at guests or other service animals, etc.) the service dog and handler will be asked to leave the event without refund.

▫️ The only exception to this policy is our Paws n’ Claus event on Dec. 3. Dog tickets are required per dog (2 pup tickets per order max).

Ice Skating

Bringing Your Own Skates

▫️ If bringing your own skates, please ensure they have blade guards on at all times and if bringing a bag to carry them ensure the bag meets the Clear Bag Policy restrictions.

▫️ No Re-Entry is permitted for the events so you may not return to your vehicle after skating to store them. Please plan ahead.

Accessibility Information


▫️ Families with small children in strollers or wagons are always welcome to our Enchant events. However, due to size restrictions in the Maze, we have had to implement some required stroller parking.

▫️ Strollers and wagons are not permitted on the field level; outside the Maze entrance will be a required Stroller Parking area.  Please plan accordingly.

▫️ ADA Adaptive Strollers and Wheelchairs are the only exceptions to this policy.

Wheelchairs / Accessibility

▫️ Enchant events are accessible for our guests that require the use of a wheelchair or walker.

▫️ Enchant does not have or rent wheelchairs for guest use.

▫️ Ice Skating is wheelchair accessible.

VIP Upgrade

Upgrading Your Tickets

▫️ With your VIP Upgrade, you will have access to a special line for The Maze, Santa’s Landing, and Ice Skating (if ice skating was additionally purchased).

▫️ Should you like to add a VIP Upgrade onsite and it is not sold out, you can make the purchase online using your MyAccount located at the bottom of your order confirmation and visiting guest services with your order confirmation to retrieve your wristbands.

Onsite Sponsors

Kinder Chocolate

Kinder Chocolate will be handing out samples at the end of the maze, while supplies last.

Please note: Samples cannot be handed to children and will be handed to accompanied adults.

Sample ingredients: Milk Chocolate (sugar, milk powder, cocoa butter, cocoa mass, lecithin as emulsifier, vanillin: an artificial flavor) sugar, skim milk powder, palm oil, butteroil, lecithin as emulsifier, vanillin: an artificial flavor. Contains milk, soy, may contain tree nuts (hazelnuts).


Have additional questions about your upcoming visit to Enchant? Visit our Frequently Asked Questions page to search by topic and get answers faster than reindeer fly.