Visitor Information

Know Before You Go

Enchant ticket holders find information on this page to help you manager your order, day-of visit information about strollers, venue bag policies, pet policies, prohibited items, and more.


Manage Your Order

  • Manage your order all in one place. Easily add, add-ons, change ticket dates, and change ticket times. Guests with Visit Protection can request order cancellations. Get Your Magic Link to our self-serve portal.

Know Before You Go


Guest Information


  • Have questions about your upcoming visit to Enchant? If you cannot find the answer on our website visit our Frequently Asked Questions page to search by topic and get answers faster than reindeer fly.