Assisting Our Guests


The quickest way to find the answers to your questions are right here on our website:


Guest Information


  • Have questions about your upcoming visit to Enchant? If you cannot find the answer on our website visit our Frequently Asked Questions page to search by topic and get answers faster than reindeer fly.


Already have tickets:

Manage Your Order

  • Manage your order all in one place. Easily add, add-ons, change ticket dates, and change ticket times. Guests with Visit Protection can request order cancellations. Get Your Magic Link to our self-serve portal.

Know Before You Go


Contact Us:

Please contact us by email,

We will respond Monday – Sunday 9am to 5pm PST.